Service, Support and Quality Products by Commercial Thermal Solutions, Inc.
We honor all manufacturers’ warranties and in most cases exceed them. If there should ever be a problem with any of our products you may contact our customer service at 1-800-664-0063 or email to firstname.lastname@example.org and we will assist you.
30 Day Return Policy
We cannot however, accept returns on caulking and sealing products unless the product is defective due to manufacturer defect. These include bad valves, defective mechanical parts of the hose and gun assembly and missing components from kits. We do have excellent quality control measures in place and manufacturing defects are a small percentage of 1% of volume, but if you make a million of anything, 1 or 2 are going to slip by our QC people. We try for that not to be the case, but we can’t find any out of work robots to hire. We hope you understand and if you do happen to be one of the less than a dozen a year customers who gets a defective kit, we will cheerfully refund your purchase, including shipping, or ship you another at no charge with our profound apology. We are a fair and honest company with a well-engineered product line. But you really do need to follow the 5 RULES for OPERATING these foam kits so you get the most out of them.
Simply put, user error is not refundable. These errors happen when you do not follow the instructions and be sure that the tank temperature is within stated operating range (75-85 degrees F); that both valves are completely turned on, that nozzle tips are changed when needed, the tanks are agitated before use to improve dispersal of the propellant and the surface you are spraying is not oily. Nor can we guarantee suitability for applications or code specification compliance. People do get creative with this foam, and we encourage it, but we can't necessarily guarantee that if you make a 40 foot bird out of this foam, that it will fly with a 5 horsepower motor attached. We hope you understand our position.
Each user error has documented cause and effect and we have taken every measure to make these kits easy to use. We include extra tips, for instance.
Specifically, spraying when the tank temperature is below 60-70 degrees (depending on humidity) will result in a brown, runny liquid that simply doesn’t foam up. You needed to put a space heater on them for a few hours before you sprayed to bring the chemicals up to recommended operating temperature. Not a refundable instance if you don't.
Not agitating the tanks. You get good foam, but coverage just wasn’t good and there’s still chemical in the tanks, but no pressure. Again, not refundable. You didn’t follow directions.
Not changing tips when they start to clog up or after not spraying chemical through them for more then 30 seconds or so. Spraying through a clogged tip will cause foam to back up into the little jets in the gun and though the kit may spray foam, the foam will be flat and won’t rise as much, or may be off colored and not cure completely, depending on which jet gets debris in it. Again, we have tried to make it easier to identify a kit that is spraying off ratio due to a clogged jet by providing you with clear hoses. If you see gaps of air instead of chemical coming through one hose or the other or both, you have a clogged tip. This means one tank is spraying more chemical than the other and the ratio is off. This doesn’t necessarily mean the kit is ruined. If you catch it in time and either notice the foam isn’t quite right looking when you spray it or notice air pockets in the hose as you are spraying, then you can simply use another gun and hose assembly from another kit and when done with that kit, simply and immediately attach it to the other kit. Make sure you replace the nozzle tip before spraying the new kit.
Not having one valve turned on all the way gives results similar to spraying through a clogged tip. The ratio will obviously be off if both valves aren’t wide open. Spraying on oily surfaces, such as wood previously used as concrete forms that have a release agent sprayed on them. This will cause the foam to separate from the wood at the edges. (When in doubt, power wash it!) Pay attention to these few (5) things and these kits work like a well engineered system. Which they are.
The vast majority (99%+) of our customers have no problems at all love the product and follow the directions. Just be aware the user error is not refundable and if you have any questions or want a brief overview, please don’t hesitate to call our customer service department where you can speak with one of our knowledgeable representatives who will give you all the tips and help, though practically all generic information is available on the website at www.tigerfoam.com – if you have questions specific to your application or special specs or simply have an odd use for the product, please don’t hesitate to call us.
To better serve you, we ask that you contact our return department at email@example.com. Please state the reason you want to return the item or if it is defective. This will expedite your credit and will give you instructions on where to return the product. Some items should be returned directly to the manufacturer for replacement.
Returns for manufacturers’ defect must be returned at your expense. We will expedite shipping for you, but ask that you pay for return shipping, which will be cheerfully refunded to you once our Quality Control Department examines the defective item and approves refund as defective product. If the returned item is found to not be defective, you will not receive a refund.
Returns that are not returned in the original product packaging and/or within 10 days and not due to defect (as in simply ordering more kits than you need and you want to return the rest) may be subjected to a 25% restocking fee. In addition, the original shipping costs of the returned item are nonrefundable and will be deducted from your refund unless the item is defective. If you would like to return an item we do ask that you please return all of the parts. Some items can be subjected up to only a 50% refund for this reason.
Again, we have very few defective kits are a fair and honest company and user error is easy to identify with this product. They work excellently when used according to EASY instructions. Please don’t hesitate to contact us with any questions.
Please follow all instructions and have a well-insulated day!
If you have any questions, please contact our firstname.lastname@example.org
For more information about our company, please see our About Us Page and purchase with CONFIDENCE! Thank you for saving energy with Commercial Thermal Solutions, Inc.